Shipping policy
Bugs.ly LLC ("we" and "us") is the operator of (https://www.getladybugs.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for the shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Bugs.ly LLC will not accept returns due to change of mind.
3.2 Warranty Returns
Bugs.ly LLC will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will
reimburse you upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Bugs.ly LLC to
process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
Our handling time is 1 - 3 business days and delivery will generally take 2 - 8 business days
4.2 Transit time Internationally
We do not ship internationally.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Wednesday duo to the fact that USPS will not accept live animal shipments on Thursday, Friday and Weekend. Therefore, if you order on a Thursday or Friday, chances are we won't ship until Monday. except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Bugs.ly LLC will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations. WARNING: when Shipping to P.O. box we cant guarantee live delivery if left there for long.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
We do not ship internationally.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured when Shipping with UPS or FEDEX for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at Shneur@getladybugs.com